Return Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Return Eligibility

• Items must be in the same condition as received and in their original packaging.
• A receipt or proof of purchase is required.

To start a return, contact us at support@trybrumo.com.

• We do not supply return shipping labels at this time.
• Items sent back without requesting a return first will not be accepted.

For any return-related questions, feel free to reach out to support@trybrumo.com.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exchanges

If you would like to exchange an item, please contact us at support@trybrumo.com for assistance.

Refunds

Once we receive and inspect your return, we will notify you of its approval status.

• If approved, your refund will be processed to your original payment method within 10 business days.
• Please note that it may take additional time for your bank or credit card company to process and post the refund.

Partial Refunds

• If a return is missing items, components, or does not meet our return standards, a partial refund may be issued at our discretion.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@trybrumo.com.